Shipping policy
Shipping & Delivery
WHEN WILL MY ORDER BE PROCESSED?
We want to make sure you get your items as quickly as possible. When ordering please make sure you select the correct model and color because we cannot modify your orders. Modifications or cancellations cannot be made once the order is in the system.
ORDER TIMELINE
Please after you have confirmed your order, allow us 1-2 days to process to your order. Once your order has been processed, you will receive an email in which you should find your order and tracking number.
ORDER DELIVERY TIME
Depending to each single order and also which shipping method you have selected:
Standard Shipping: ~$5 Short Delivery Time up to 3~10 Business days
Absolutely Free Shipping: $0.00 High Delivery time up to 15~22 days
SHIPPING FEE
Free Shipping to all order over $75
All order low to $75 the shipping fee will appear depending to weight and height of product
The shipping fee can be also appear free according to the promotion
SHIPPING CONFIRMATION
A shipping confirmation is emailed to you as soon as your purchase has been shipped, which will allow you to track the status of your shipment. Shipping costs are dependent upon the weight of the package and delivery location. Customers are responsible for customs duties and taxes for all International orders.
TRACKING
As you would like to track your order, we have two different ways to track your orders such as:
1- Using your email address and order number to find the status of your orders;
2- Using the tracking number you have receive when your order has been processed to shipping.
As the receiver it will be your sole responsibility to track your order and submit necessary requirements such as: email and order number or the tracking number provided once the order has been shipped. To the customs or courier otherwise if the order has been tagged as return to sender or unsuccessful delivery due to the receiver not being able to follow-up or have not submitted the necessary requirements or notification to the courier, we are not able to process any refund or replacement for free and you may need to place the order again.
DELIVERY
Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time.
Your order may be delivered to you by either the local post office or a local courier. Depending on your area, most orders will be delivered by your local post service, so the package will be received with your regular mail. If you are not home when the delivery is made, a notice card may be left by the postal service to advise on how and where your delivery can be collected.
TAXES & DUTIES
Import taxes, duties and related customs fees may be charged once the parcel arrives at the destination country. These charges are determined by the customs office of the specific destination.
Payment of these charges and taxes is the responsibility of the recipient and will not be covered by us. For further details of charges, please contact your local customs office.
CUSTOMS & REGULATIONS
You are responsible for checking your local postal regulations for restricted items, as we cannot be held liable for any items that are not accepted into the specific country.
FOREIGN TRANSACTION FEES
If your credit card account is in a currency other than US Dollars, you may be charged at a different exchange rate than what is quoted on our website. You may also be subject to a foreign currency transaction fee. These fees are determined by your bank's pricing and transaction fee policies. We are not responsible for the exchange rate of any charges your bank or issuing credit card company may charge you. For further details of foreign transaction fees, please contact your bank.
Our store prices are shown in your local currency, but in USD when you checkout. All transactions will be handled in USD through Paypal, Debit and credit card or Stripe at the checkout page.
CANCELLATION/CHANGES
If you need to change or cancel your order, please contact us immediately. We process and ship orders quickly (we’re fast!). Once our warehouse has processed your order, we will be unable to make any changes.
Please note that any orders that have already been packed or shipped cannot be canceled.
For any others questions please contact us at:
Email: info@halldrey.com